Frequently asked questions.

Your laundry bag is processed within one working day of arrival. We then schedule delivery on our set route. Need an exception? Let us know — there's almost always something we can arrange.

Sign up via the form on our website. Already a customer? Just send us an email or speak to your driver.

Yes — but because it requires an extra trip, we charge for it. Let us know in time and we'll arrange it.

We operate in a fixed service area around our depot. On our service-area page you'll find an up-to-date map and the list of municipalities where we pick up and deliver. Not sure if your address is included? Enter your postcode in the sign-up form — you'll get an instant answer.

Yes, you can. Submit a request via the sign-up form on our website and mention that it's a one-off order. We'll then schedule a pickup and invoice as soon as your laundry has been processed and delivered.

Yes. Our laundry bag has a capacity of 7 kg and counts as one wash — that's also our minimum order. A half-empty bag is fine, but you always pay for one full bag. Do you regularly have less laundry? You can simply hand in your bag every two weeks instead of weekly.

With mixed laundry we wash everything together — quick and economical. With sorted laundry we split by colour or temperature so whites stay white and colours keep their vibrancy. For mixed coloured and white loads we always recommend sorted laundry.

Of course. Note: items we iron for you are charged per piece — those don't count towards the bag.

By default we wash at low temperature — better for your clothes and the environment. Need certain items washed hotter? That's possible via our sorted laundry.

With us, a laundry bag counts as one wash by default — everything in it goes through the same machine in a single cycle. Want us to wash whites and colours separately? That's possible on request, but please indicate it clearly and pre-pack the items separately inside your bag, for example in a plastic bag or a wash net. That way we know exactly what belongs together. Without a clear indication the whole bag goes through the same cycle — should any discolouration occur, we unfortunately can't accept liability for it. In doubt about a combination? Choose our sorted laundry option and we'll handle the separation for you.

We wash it on our safe default: low temperature, mixed. For delicate items without a care label we recommend our sorted laundry — that way we can treat them separately and gently. Should anything go wrong with an item that has no care label, we unfortunately can't accept liability for it. In doubt about a specific garment? Let us know at pickup — we'll talk it through together.

We handle your laundry with care and track per bag what's inside, so we can always trace what belongs to whom. Should anything still get damaged or go missing, please let us know as soon as possible — we take every report seriously and look for a fair solution together. Outside our liability fall: clothing without a care label, items left behind in pockets (pens, keys, money) and discolouration on whites and colours handed in unsorted. Do you have something precious or valuable? Mention it at pickup — we'll work out a safe approach in advance.

For private customers all prices are including VAT. For business customers it depends on the contract — quotes and invoices always state this explicitly.

We offer fixed subscriptions for both private customers and businesses, plus per-item rates for individual services. Our pricing page has a full overview — no hidden fees.

You'll receive an invoice by email. For subscriptions we use direct debit or iDEAL — so you don't have to think about it.

For a one-off order you'll receive the invoice as soon as your laundry has been processed and delivered. For subscriptions we invoice every four weeks — clear and predictable.

Your subscription begins on the day we first come to pick up your laundry. The term runs from that moment.

The initial subscription term is 3 months. After that it continues monthly with a 1-month notice period. Cancellation is by email — that's enough.

Our business stays operational, even during the holiday period — which means our staff and the associated costs simply keep running. Think of it like other subscriptions, such as your energy or internet bill at home: those costs continue regardless of whether you use the service or not. For the same reason, it's also not possible to shift a missed pickup or delivery during your holiday to a moment after your holiday free of charge. Our planning is built around fixed routes and a fixed capacity per day; if we scheduled an extra catch-up trip for every holiday period, the work would pile up to a point where we could no longer reliably serve our other customers. For that reason, unfortunately, we can't make an exception here. We appreciate your understanding.

No. Each laundry bag is processed separately — your laundry always stays yours. That eliminates any chance of mix-ups.

We pick up your bag on the agreed day and bring it back clean. Subscribers get a set route with a set day, so you never have to schedule it.

Yes. Our service room at Henricuskade is accessible 24/7 for registered customers via a smartphone tag. Ideal if you want to drop off or collect outside office hours.

We bring it to a pre-agreed spot — neighbours, the service room, or a safe place at your home. If we have to make a second delivery attempt we charge €12. Agreeing on a fixed spot avoids that hassle.

In the sturdy laundry bag you receive on your first pickup. It comfortably fits a normal week's wash, and it lasts a long time.

Just before we arrive you'll get an SMS notification. Please allow for a margin of around half an hour — traffic and route congestion can affect timing.

We pick up your bag at the agreed time. If anything changes in the planning we proactively get in touch, so you're never caught out by surprises.

Our evening routes run as scheduled. Morning routes that fall on a public holiday are moved to the next working day — so your laundry doesn't sit idle.